I engage cross-disciplinary collaboration, design thinking processes, and people-centered values to improve (simplify and enrich) the journeys that people take to make progress in their lives.
RESUME PDF in new window
About
I have great enthusiasm for
- growth and learning
- everyday people (customers, clients, employees, stakeholders) and simplifying the journeys they take to make progress in their lives
- the power of brands, their stories, and the communities they foster
My many lives
- chief officer in a $20 million professional services consultancy
- tenured professor and academic department chair at a Big 10 university
- marketing executive of a 200 year old clothing brand
- art director for the daddy of all surfing magazines founded 65 years ago
What I bring to the table
- deep appreciation that context matters especially applied to the practice of customer/client relevance and service design
- easy collaboration including skills for facilitation of cross-disciplinary transformation and innovation
- experienced critical thinking
- creative problem solving in multiple domains
- confident decision making
- impeccable taste and craft
Perspectives
Featured publications
SHORT ARTICLE • Remove CX Friction With a People-Centered Design Process
SHORT ARTICLE • The Rise of Service Design in Public Sector
INTERVIEW • Business Journal: Q&A with Christopher Vice on Innovation (external)
JOURNAL ARTICLE • Learning to Work in Teams (PDF launch)
PRESENTATION SUMMARY • Stop Buying Mouse Traps to Fix Your CX Problems
more publications
Frameworks for Thinking
Design THINKING METHODOLOGY • Process and process skills
Transferrable / scalable design process synthesized from multiple models across the history of creative problem-solving practices; inspirations include Simplex Creative Problem Solving Process (Basadur) and Gravity Tank Design Approach (Conley)
Contact
Connect on linkedin or say, “hello” in the form